SHIPPING

SHIPPING AND DELIVERY:

At this time, Trésor Caché Boutique ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.

Additionally, Trésor Caché Boutique ships merchandise to Canada and Mexico, along with other international locations via the website.  All International/APO customers, please email us at orders@tresorcacheboutique.com if you have any issues completing your order.

ORDER PROCESSING:

All orders are processed within 1-5 business days and are shipped via UPS or USPS Rate service.  Please note our warehouse is closed Saturday and Sunday, orders received on those days begin processing on Monday.  Please allow 1-5 business days for receipt after your order has shipped.  Tracking confirmations are sent via email within 24 hours of processing your shipment.  If you are need of an expedited shipment, please email us at orders@tresorcacheboutique.com or call our customer service department at 713-499-9859 and we'll be glad to process your request if applicable.  

All products on our website are stock are In-Stock and Ready to Ship unless otherwise noted in the product details, collection page and/or the website banner.  All PRE-ORDER items are given an expected shipping date. Please note dates are expected by delivery from our vendor, so allow up to 4-7 days before or after that date for product receipt at our warehouse.  Please note dates are estimated and can vary 1-2 weeks before or after that date provided in the ETA Date.

ORDER CONSOLIDATION:

WE DO NOT REFUND SHIPPING. Once an order is placed, we do not combine orders and refund shipping.  We are unable to add an item to your order after your order has been placed.

REFUSED AND UNAUTHORIZED RETURNS:

Items refused at shipping and/or returned without a proper RMA will access a 25% restocking fee along with shipping cost of the order.

LOST/STOLEN PACKAGES:

We are not responsible for lost or stolen packages once our carrier has shown packages have been delivered.  All packages are shipped insured. You are responsible for filing a claim with the carrier should your package be lost or stolen.  By completing your purchase you agree and adhere to our shipping and delivery policies.

Please feel free to contact us via email or phone if you have any questions and/or need any additional information.