Shipping & Delivery
At this time, Trésor Caché Boutique ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
Additionally, Trésor Caché Boutique ships merchandise to Canada and Mexico, but not to other international locations via the website. All International/APO customers, please email us at email@example.com to order.
All orders are processed within three business days and are shipped via UPS, USPS or FedEx Flat Rate service. Please note we are closed Sunday - Tuesday, orders received on those days are processed on Wednesday. Please allow 5-7 business days for receipt after your order has shipped. Tracking confirmations are sent via email within 24 hours of your shipment. If you are need of an expedited shipment, please email us at firstname.lastname@example.org or call the store and we'll be glad to process your request.
If you're located in Houston and would like to do a Local Pick-Up that option is available to you at Check-Out.
All products on our website are stock are In-Stock and Ready to Ship unless otherwise noted in the product details. All PRE-ORDER items are given an expected shipping date. Please note dates are expected by delivery from our vendor, so allow up to 4-7 days after that date for product receipt at our boutique. Please note dates are expected and can vary.
Please note that your exchange/return period begins 24 hours after your order is placed. All customer pick-up orders are pulled from our warehouse and not from our Showroom. You will receive an email once your order is ready to be picked up. If your order is less than $150.00 you will pay a shipping fee of $8.95. If your order is not picked up by close of business by the specified date in the email, your order will automatically be shipped to you. Please ensure you have entered your correct shipping address. If your order is picked up by the date enclosed in the email you will received a credit voucher to apply towards your next in store purchase for the shipping fee. Shipping Credit Code Vouchers are valid for 30 Days In Store only.
Refused and UnAuthorized Returns:
Items refused at shipping and/or returned without a proper RMA will access a 25% restocking fee along with shipping cost of the order.
We are not responsible for lost or stolen packages once our carrier has shown packages have been delivered. All packages are shipped insured. You are responsible for filing a claim with the carrier should your package be lost or stolen. By completing your purchase you agree and adhere to our shipping and delivery policies.
Please feel free to contact us via email or phone if you have any questions and/or need any additional information.